Posted by jane - November 20th, 2008
Please recommend some inexpensive IT Helpdesk software for use by our
4-person IT department, supporting around 100 client PC's. Budget
cost not more than a few hundred pounds. Our main system uses Windows
2000 Server and is adminstered using Active Directory. We'd like to
be able to record and categorise support calls properly, deal with
follow-ups, and have the information stored in a suitable way so that
we can extract it and look at statistics - eg by User, type of call,
time to fix etc.Hi Micheal,
Good day and thanks for your question.
I have found a few software which you are looking for. They are
listed as follows (in order of rating. Highest first) :
Close Support Advanced Desktop
Web Site URL: http://www.closesupport.co.uk
Description: Close Support Advanced Desktop is a multi-user help desk
application that you can have up and running in just a few minutes.
Superb call handling features and a fully integrated Knowledge Base
will enhance your support team's productivity.
Price: $299
Licensed Customers: Unlimited
Licensed Technicians: Unlimited
Additional pricing options page URL:
http://www.closesupport.co.uk/purchase.htm
Free upgrades? First year
Upgrade costs: Included in support costs
Support costs: 12 months free then $99 per year
Simple Help Desk
Web Site URL: http://www.brhelpdesk.cjb.net/
Description: Simple Help Desk tracks outstanding requests for services
such as problems, installations, and requests for training.
Information such as responsibility, dates, audit trail, etc., is kept
on these requests. As cases are completed, they are added to the case
history where they can later be reviewed.
Price: $299
Licensed Customers: unlimited
Licensed Technicians: 1
Additional pricing options page URL:
Free upgrades? yes
Upgrade costs: Included in support costs
Support costs: 15% after 1st year
Track-Man
Web Site URL: http://www.track-man.com/
Description: Track-Man is a help desk automation software package.
Easy to set up and easy to use, Track-Man is fully equipped with
out-of-the-box functionality.
Price: $695
Licensed Customers: 5
Licensed Technicians: 5
Additional pricing options page URL:
http://www.track-man.com/Pricing/default.asp
Free upgrades? 1 year
Aegis Help Desk
Web Site URL: http://www.abacus-systems.com
Description: Aegis is designed specifically for tracking general
incidents and responses, clients and contacts and assets. It's ideally
suited for any companies or individuals that needs to track customer
problems, queries, requests, assets and responses to clients.
Price: $399
Licensed Customers: 5
Licensed Technicians: 5
Additional pricing options page URL:
http://www.abacus-systems.com/p-pricelist.htm
HelpMaster Pro
Web Site URL: http://www.helpdeskworld.com
Description: From a single user to a complete, Web enabled Helpdesk
suite, HelpMaster Pro is the solution. This award winning software
provides powerful helpdesk functions with user friendly access. A free
evaluation version and interactive web module demonstrations are
available online.
Price: $700
Licensed Customers: 0 - Client Access Module required for unlimited
access.
Licensed Technicians: 1
Additional pricing options page URL: http://www.helpdeskworld.com
Free upgrades? If so, how long?: 1 year with premium support
Upgrade costs: 45% without premium support
Support costs: 1 year Standard included. 1 year Premium add 10%
Help+
Web Site URL: http://www.helpplus.co.uk
Description: Help+ is a multi-user help desk system, ideal for small
to medium sized companies supporting internal or external clients.
Help+ enables e-mails to customers and technicians, stores hardware
detail and full call history. Help+ is simple to install and use, and
a full evaluation is available.
Price: $1400
Licensed Customers: n/a
Licensed Technicians: 5
Upgrade costs: Free with Maintenance
Support costs: Maintenance fee 15% list per year
Athos Pro
Web Site URL: http://www.fingerprintsoftware.com.au
Description: Utilizing an Outlook style interface, Athos Pro is very
easy to use and intuitive. Providing an extensive range of features,
Athos Pro certainly is value for money.
Price: $550
Licensed Customers: Unlimited
Licensed Technicians: 1
Additional pricing options page URL:
http://www.fingerprintsoftware.com.au/ordering.htm
Free upgrades? If so, how long?: 1 year
LBE Desktop Helpdesk
Web Site URL: http://www.lbehelpdesk.com
Description: LBE Helpdesk makes it easy to keep track of all of your
customer service issues. The system keeps a full audit trail of all
work and uses e-mail to keep both the customer and operators fully
informed of progress.
Price: $560
Licensed Customers: 5 concurrent users
Licensed Technicians: 5 concurrent users
Additional pricing options page URL:
http://www.lbehelpdesk.com/helpdesk-price.htm
Free upgrades? If so, how long?: 1st year
Support costs: Free 1st year, thereafter $240 per annum
CISS Help Desk System
Web Site URL: http://www.auratech.com.au/ciss.htm
Description: Out-of-the-box, powerful and fully scalable help desk.
Improve your customer support. Try it for FREE and see all the
benefits, in your own environment. Also with web add-on.
Price: $130
Licensed Technicians: 1
Additional pricing options page URL:
http://www.auratech.com.au/ciss2.htm
Free upgrades? If so, how long?: Free updates within current version
Upgrade costs: <= 40% of retail, includes support
Support costs: Free, whilst on current version
( Source :: http://www.helpdesks.com )
You may also want to have a look at the software listed at
http://directory.google.com/Top/Computers/Software/Help_Desk/ I
haven't mentioned most of them here since the price isn't available on
their websites. They've request that an evaluation be done before a
price is quoted.
I hope this answers your question. In case you have a clarification,
then please don't hesitate to ask.
Thank you for using this service and have a nice day
Warm Regards,
Aditya2k
Search Strategy : help desk software
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